When a client entrusts me with a case, I need to listen to them to know exactly how they work, what their habits are, their professional context and their needs, in order to address their issue in a way tailored to their needs.
I will make an audit of the situation and explore the options available to meet their need, at the same time drawing their attention to the consequences of each option and advising them on which one I would prefer, clearly explaining to them the reasons for my choice.
Allows me to understand the underlying reasons for a client’s decision, through a presentation of the considerations and emotions, to better ascertain their personality, and to adapt my advice to it and/or their management method. It reinforces the relationship with my clients, and motivates me “fight tooth and nail” to achieve the objective set.
Financial transparency seems to me to be essential; I tackle this point on taking on the case, agreeing with the client the terms of the fees agreement that we will sign for the case.
Before taking on any case, I check to ensure that there is no conflict of interest that would preclude me from dealing with this case, in accordance with my professional ethics. I attach great importance to this point, considering that it forms part of the essential values to guarantee that a relationship of mutual trust can exist with my client.
On receipt of a request for advice, by phone, or by email, I endeavour to indicate on the same day to the client, the time needed for me to reply to their question, and as far as possible to request from them the documents needed to reply to it. When the question does not require any special research, I will reply within 48 hours.
I systematically reply to all phone calls, and in the event of absence or appointments, I call back systematically quickly on returning from my absence once the meeting is over.
The consulting profession implies that it is carried out in an innovative, responsive and effective way to meet my client’s interests.